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Executive Summary
Experienced in enterprise IT managed-service delivery with a proven track record in customer relationship management, account management, and service excellence. An innovative leader who believes in people empowerment, exceeding expectations, and technology innovation.
Proven results in cost optimization, business-process and quality improvement, technology transformation, and people management — accountable for service business management, IT outsourcing, and enterprise operations across the region.
Key Achievements
TikTok · IT APAC, 2022 — Present
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Career Highlights
Earlier career (2004–2010): Senior Engineer at Click Grafix — digital-signage solutions and Louis Vuitton Asia project delivery; System Engineer at Getronics Solutions supporting 1,200+ Maxis staff on-site.
Education & Certifications
Education
Master of Business Administration
University Putra Malaysia, Graduate School of Management — 2009
BSc (Hons) Network Computing, Upper Second Class
Coventry University, United Kingdom — 2004
Certifications
- ITIL Intermediate — Continual Service Improvement (2017)
- ITIL Foundation — IT Service Management (2012)
- Microsoft Certified Professional — Advanced Server Infrastructure (2013)
- NetApp Certified Data Administrator, ONTAP (2012)
- HP 3PAR StoreServ Administration (2015)
Languages
Spoken: English, Bahasa Malaysia, Mandarin, Cantonese, Hokkien
Written: English, Bahasa Malaysia, Mandarin
Recommendations
17 people have recommended Eugene on LinkedIn
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